Your privacy matters to us. This Privacy Policy explains exactly what personal data eipwin collects from users across Pakistan, why we collect it, how we protect it, and the rights you hold over your own information. We have written it in plain English so there is nothing hidden in the fine print.
Our Commitments
These six principles shape every data decision we make. They are not aspirations — they are built into our operational processes and reviewed regularly.
eipwin collects only the personal data that is strictly necessary to deliver the Services and fulfil our legal and compliance obligations. We do not collect data for its own sake or build user profiles beyond what is required.
Data collected for account registration is used for account management. Data collected for KYC is used for identity verification. We do not repurpose your data for unrelated activities without your explicit consent.
All personal data is stored on encrypted infrastructure. Transmission between your device and our servers is protected by TLS. Access to personal data within our organisation is role-restricted and logged.
You can request access to your data, ask us to correct inaccuracies, and in certain circumstances request deletion. Your rights over your own personal information are real and enforceable — see the User Rights section for the full list.
We do not keep your data indefinitely. Retention periods are defined by purpose — transactional records are kept for the period required by our licensing and anti-money-laundering obligations, after which they are securely deleted.
eipwin does not sell, rent or barter your personal data to third-party marketers. Where data is shared with service providers, it is governed by data processing agreements that restrict how those providers may use your information.
This Privacy Policy ("Policy") describes how eipwin ("Platform", "we", "us", "our") collects, uses, stores, shares and protects personal data obtained from users ("User", "you", "your") who access or interact with the eipwin website at eipwin.cam and all associated services (collectively, the "Services").
eipwin is an English-language online betting and casino information platform serving Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. We recognise that our users trust us with sensitive personal and financial information, and we take that responsibility seriously.
By registering an account or continuing to use the Services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue your use of the Services.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy takes precedence.
For the purposes of this Privacy Policy, the following definitions apply:
eipwin collects the following categories of personal data depending on your level of engagement with the platform:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC |
| Contact Data | Email address, phone number, residential address (city, province) | Registration |
| KYC Documents | CNIC, passport, utility bill, bank statement header | Withdrawal verification |
| Financial Data | Deposit/withdrawal history, transaction amounts in PKR, payment method reference | Transactions |
| Betting Activity | Bet history, markets accessed, stakes, outcomes, bonus usage | Platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | All sessions |
| Preference Data | Language settings, notification preferences, responsible gambling limits set | Account settings |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
We do not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data or health information. If any such information is incidentally disclosed in a support communication, it will be handled with heightened care and deleted from active records once the matter is resolved.
eipwin collects personal data through the following means:
eipwin processes your personal data on one or more of the following legal grounds, depending on the purpose of processing:
eipwin operates under international licensing where applicable. The legal basis for processing referenced above reflects the standards of the licensing jurisdiction. Pakistani data protection law continues to develop; users should be aware that the platform's data processing practices are governed by its licensing jurisdiction's framework rather than by Pakistani law specifically.
eipwin uses your personal data for the following purposes:
eipwin does not sell or rent your personal data. We share data only in the following limited circumstances and only to the extent necessary:
We will never share your personal data with third-party marketers, data brokers or advertising networks without your explicit and separately obtained consent. If you receive unsolicited communications purporting to be from eipwin partners, please report them to [email protected] immediately.
eipwin uses cookies and similar technologies to maintain sessions, remember your preferences, detect fraud and understand how users interact with the platform. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for the platform to function |
| Functional | Remembering language preference, odds format, responsible gambling limit display | Yes — via browser settings |
| Analytics | Aggregated usage statistics, page performance, navigation paths | Yes — via cookie preference centre |
| Fraud & Security | Device fingerprinting, bot detection, multi-account detection | No — required for platform security |
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of the platform but may affect personalisation and some analytics-driven features. Note that disabling strictly necessary or security cookies may impair your ability to log in or use the platform safely.
eipwin retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our legal, regulatory and licensing obligations.
At the end of applicable retention periods, personal data is either securely deleted or irreversibly anonymised. We do not archive personal data in cold storage beyond its retention period.
eipwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:
While we take extensive precautions, no system is entirely immune to security risks. Users are encouraged to protect their own accounts by using a strong, unique password, enabling any available two-factor authentication, and logging out of shared devices after each session. eipwin will never ask for your password via email, live chat or telephone.
Depending on the data protection framework applicable to the processing of your personal data, you may hold some or all of the following rights. eipwin is committed to honouring these rights within a reasonable timeframe, typically within thirty (30) days of a valid request.
You may request a copy of the personal data eipwin holds about you, along with information about how it is processed and with whom it has been shared.
If any personal data held by eipwin is inaccurate or incomplete, you may request that we correct or update it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal and regulatory retention obligations, which may require us to retain certain records.
You may request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is disputed or while an objection to processing is being assessed.
Where processing is based on consent or contract and is carried out by automated means, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing based on legitimate interests, including profiling for responsible gambling monitoring or fraud prevention, unless eipwin can demonstrate compelling legitimate grounds that override your interests.
Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time from your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing the request. We will not charge a fee for reasonable requests but reserve the right to charge a reasonable administrative fee for manifestly unfounded or repetitive requests.
eipwin's platform infrastructure and third-party service providers may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than the one in which you reside.
Where personal data is transferred internationally, eipwin takes steps to ensure that appropriate safeguards are in place to protect the data, including:
By using the eipwin platform, you acknowledge that your personal data may be transferred internationally as described in this section.
eipwin's Services are intended exclusively for adults aged 18 years or older — or the higher minimum age required by the operator or applicable license jurisdiction, whichever is greater. eipwin does not knowingly collect personal data from individuals below this age threshold.
Age verification checks are conducted during the registration and KYC processes. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered an account on eipwin, please contact us immediately at [email protected]. We treat reports of underage access with the highest priority. Note that reaching the minimum age threshold does not make gambling lawful in Pakistan — local laws may impose additional restrictions.
eipwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements or platform operations. When material changes are made, we will notify registered users via the email address associated with their account or via a prominent notice on the platform prior to the change taking effect.
The "Last Updated" date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Services following the publication of an updated Policy constitutes your acceptance of the revised terms.
If a proposed change materially reduces your privacy protections and you do not agree to the revised Policy, you should discontinue your use of the Services and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns or complaints about this Privacy Policy or about how eipwin processes your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries within five (5) business days.
You may reach us at: [email protected]
Please mark the subject line of your email "Privacy Enquiry" or "Data Rights Request" so that it is routed directly to our data protection team. For formal complaints about data processing, please mark your subject line "Privacy Complaint" and include a clear description of your concern and any relevant account details.
Email: [email protected] — Please do not include copies of identity documents or sensitive financial information in your initial email unless specifically requested by a member of our data protection team. Unsolicited sensitive document submissions will be deleted immediately for your own security.
Your Data, Your Control
We built eipwin on transparency. Now that you know how we protect your information, explore the platform — from PSL cricket markets to live casino — knowing your data is in safe hands.
18+ only — or the higher minimum required by the operator or license jurisdiction. Gambling involves financial risk. Local laws in Pakistan may restrict or prohibit gambling. This is not legal advice.